PRIVACY POLICY

Barre Society is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website, online forms, social media, booking systems, and in-studio services.

1. What Information We Collect

We may collect personal information such as:

  • Your full name

  • Contact details (phone, email address)

  • Emergency contact information

  • Date of birth

  • Health and fitness goals or medical conditions (as disclosed by you)

  • Payment and billing details

  • Class attendance and activity history

  • Communications and interactions with us (via email, SMS, social media or chatbot)

We only collect health-related information with your consent and when it is relevant to your participation in our programs.

2. How We Collect Your Information

We collect personal information when you:

  • Enquire about or sign up for a class or course

  • Make a booking through our app or website

  • Submit a contact form or lead form (e.g. via Facebook or Instagram)

  • Engage with us via email, SMS, or social media

  • Attend a session or purchase a membership

  • Voluntarily complete a survey, questionnaire, or provide feedback

3. Why We Collect It

We collect your information to:

  • Provide you with classes, services, and customer support

  • Personalise your experience and recommendations

  • Manage bookings, attendance, and memberships

  • Communicate important updates, schedules, and offers

  • Process payments and account information

  • Monitor service quality, safety, and compliance

  • Send marketing communications you’ve opted into

You can opt out of marketing at any time by clicking “unsubscribe” or contacting us directly.

4. How We Store and Protect It

Your personal information is securely stored in password-protected systems and third-party platforms we trust, such as Glofox and email marketing providers. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access.

If we no longer require your information, we will securely destroy or de-identify it.

5. Third-Party Services

We may use trusted third-party providers for booking, communication, analytics, and marketing (e.g. Glofox, Tidio, Meta/Facebook, Google, email platforms). Your information may be shared with these providers solely to deliver services you’ve requested.

We do not sell or rent your personal information to anyone.

6. Access and Correction

You may request access to or correction of your personal information at any time by contacting us. We’ll respond within a reasonable timeframe and comply unless legally restricted.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to collect anonymous data on how users interact with our content. You can manage your cookie preferences in your browser settings.

8. Contact Us

If you have any questions about this policy or how we manage your personal information, please contact:

Barre Society
Email: barresociety@gmail.com

9. Complaints

If you believe we have breached your privacy, you can contact us to make a complaint. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au